Refund policy

Yes. The Shopify template is legally sensible, but it sounds like a warehouse selling sweaters. 😂 We can make it warmer and much more relevant to PVD Gifts without weakening the important protections for personalized products.

I would also remove irrelevant boilerplate about perishables, beauty products, hazardous materials, etc. It has nothing to do with your store.

Here is the version I'd publish:

Returns & Refunds

We want you to love your PVD Gifts order.

Every order we send is meant to be part of something special — a celebration, a new home, a thoughtful gift, or simply a little moment of joy. If something isn't right with your order, please reach out. We're happy to help.

Returns

For eligible, non-personalized items, we accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition you received it, with its original packaging. You'll also need your receipt or proof of purchase.

To request a return, email us at pvdgifts@gmail.com before sending anything back.

If your return is accepted, we'll send you instructions for returning your order. Items returned without contacting us first may not be accepted.

Personalized & Custom Orders

Because personalized and custom products are created especially for you, they are not eligible for returns or exchanges.

Please take a moment to double-check names, dates, spelling, quantities, and other personalization details before placing your order.

But if we made a mistake, that's different. Please contact us and we'll make it right.

Something Arrived Damaged or Incorrect?

Oh no — that's not how we want your PVD Gifts order to arrive.

Please inspect your order when it arrives and contact us as soon as possible if something is damaged, defective, or different from what you ordered.

Email pvdgifts@gmail.com with your order number and, when possible, a photo of the issue. We'll review it and work with you to make things right.

Cancellations & Changes

Need to change something after placing your order? Contact us as quickly as possible.

Because personalized products may enter production soon after an order is placed, we can't guarantee that we'll be able to change or cancel an order once production has begun — but we'll always do our best to help.

Sale Items & Gift Cards

Sale items and gift cards are not eligible for returns or refunds.

Exchanges

For eligible non-personalized products, the easiest way to exchange an item is to contact us about a return and place a new order for the item you'd prefer.

Personalized and custom products cannot be exchanged unless there was an error on our part.

Refunds

Once we receive and inspect an approved return, we'll let you know when your refund has been processed.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at pvdgifts@gmail.com.

Questions? We're Here.

Not sure whether your order qualifies for a return, or have a problem we haven't covered here?

Email us at pvdgifts@gmail.com. We're a small team in Providence, and we'd much rather hear from you and have the opportunity to help.