Refund Policy

At PVD Gifts, LLC, all of our products are made in small batches with care and attention to detail. Because our items are handmade and often personalized, all sales are final — we do not accept returns or exchanges.

 

 

📦 Damaged or Incorrect Orders

 

If your order arrives damaged or contains the wrong item, please email us at pvdgifts@gmail.com within 7 days of delivery. Be sure to include your order number and a clear photo of the item and packaging. We’ll do our best to resolve the issue quickly.

 

🕒 Time-Sensitive Inquiries

 

To be eligible for any resolution, including replacements for damaged goods, please contact us within 7 days of receiving your order. We’re unable to accommodate requests made beyond this timeframe.

 

🌍 International Orders

 

 

At this time, we do not international orders. We hope to change this in the future!

 

🎁 Custom & Personalized Items

 

Because each personalized item is made just for you, these are final sale. We do not accept returns, refunds, or exchanges on any customized orders unless the item arrives damaged or incorrect.

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If you have any questions before placing an order, we’re happy to help — just email us at pvdgifts@gmail.com. Thank you for supporting our small business and for choosing PVD Gifts!